Terms and Conditions

In these Terms & Conditions

"We" and "us" means www.gemsofeastafrica.com, www.gemsofeastafrica.co.uk, www.gemstonesofeastafrica.com, www.gemstonesofeastafrica.co.uk, Gemstone Masters Ltd.

"You" means the person using the website.

By using the website to buy goods online, you confirm that you are at least 18 years old, or, if you are under 18, that you are placing an order on this website with the consent of your parent or guardian. We do not sell goods to children online.

Payment can be by PayPal or Bank Wire. To Pay using PayPal please follow the PayPal links we have provided. For bank wires please email us.


Terms & Conditions of use of this website

Website content

We own the copyright to all the contents and materials of this website, including images. All trademarks and other intellectual property are owned or licensed by us (unless otherwise specified) or are the property of third parties offering goods for sale through this website.

You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us (except as stated below).

You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do please email us on info@gemsofeastafrica.com

While our website is as accurate, current, complete or error free as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size.

We cannot accept any liability for loss or damage arising from any action you may take relying on the information contained on this Website and on our other Websites.


External material

You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses.

We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect.

We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable at any time or for any period. Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Third party e-commerce

If you use our website to deal with a third party, for example to enter a competition, it is up to you to read and abide by the terms & conditions of such third parties. Please also see our Privacy policy below for more details of how we use your information.


The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any guarantees about them. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites.

Termination of the website or services

We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time, for example if:

  • there is a change in the law that limits our ability to provide the website
  • an event beyond our control stops us providing the website (eg: technical difficulties)

Changes to Terms & Conditions

We reserve the right to change these Terms & Conditions of use from time to time. If this happens, we will notify you by posting the new Terms & Conditions of use on the website. If you do not wish to be governed by the revised Terms & Conditions of use, please stop using the website.


We take no responsibility for any loss or damage suffered as a result of our "order online" service, or goods supplied using it, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.


These Terms & Conditions of use are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.

If any part of these Terms & Conditions of use is found to be invalid by law, the rest of them remain valid and enforceable.



By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note orders will only be despatched once we have authorisation from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorised.

Certain steps must be followed for a contract to be formed, as described below.

After you have placed your order:

  1. We will send you, as soon as possible, an email to acknowledge your order. It will confirm which goods you have ordered. This email is not an order acceptance from us.
  2. When we despatch your goods, we will send you a confirmation email. This email constitutes a formal acceptance of your order by us. This also means that a contract between us is agreed and we are obliged to fulfill our obligations under this contract.

We do not have to accept your order, and for example, we will not accept your order if:

  • we do not have the goods in stock or cannot source the goods for you
  • your payment is not authorised
  • there is an error on our website regarding the price or other details of the goods
  • you have cancelled it in accordance with the instructions below

We reserve the right to refuse any order.

Cancelling an order before despatch

If you change your mind after placing an order, you can cancel it at any time before we despatch it. Please see the Contact us page for our telephone number. You will need to give us your name and address details, as well as your order number to cancel your order.

If you cancel part of an order the postage and packaging charge is recalculated on the price of the goods you keep.

Cooling off period

When you order from us online, you are entitled to a cooling off period after despatch, when you can return your goods without any penalty. Our cooling off period is 7 days, which includes any statutory cooling off period.

This period starts the day the contract is agreed (i.e. you receive an email from us saying we have despatched your order) and ends 7 days after the day following delivery of the goods.

Certain items are excluded from the cooling off period guarantee.

Returning goods

Please refer to our about us page for details of how to return goods.

Goods must be returned in their original, undamaged, unaltered condition, including immediate packaging.

On retail sales only, Customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.

For International Clients outside the European Union, we can only accept returns if the item was not as described and only within 7 days after the date the item is delivered. For Clients outside the European Union we charge a 15% restocking fee. Shipping is non-refundable. When shipping outside the UK the client is responsible for all duties, levies, taxes etc. that may occur.

Please package the relevant item securely and send it to us within 7 days following the date that the item was delivered to you.

Please note that we cannot accept returns if you deliver them to us by hand.

For your protection, we recommend that you use a recorded-delivery service.

Shipping is non-refundable and shipping on all returns is the responsibility of the client.

No returns on items that have been modified, damaged, altered, scratched, or tampered with in any way.

We are not responsible if in the event that you are not there to receive your parcel and it comes back to us. In this event, we may charge a 25% restocking fee and a additional shipping charge.

For hygiene purposes we cannot accept returns on Earrings


We also cannot accept returns on personalized items and/or personalized orders and/or if goods have been ordered for you from East Africa (or anywhere else in the world) or that have been sourced for you from miners or any other dealers or any other source.


Please ask all questions before an item is shipped to you and on wholesale before it is ordered.

We accept refunds or exchanges of pierced items in original packaging. If you would like to return your purchase please ensure the plastic bag containing your order remains sealed. If the items have been removed from the bag or if the bag has been tampered with, we cannot refund or exchange the item due to hygiene reasons.


Pricing and payment

Prices throughout the website are quoted in US DOLLARS, delivery costs will be added to the total price of your goods.

While we make every effort to ensure that the goods shown on our website are currently available at the price shown on the website, we cannot guarantee that this will always be the case. If goods you have ordered online are unavailable, you will be notified as soon as possible.

If a pricing error is made on our website or in the ordering process we will inform you as soon as possible and give you the option of buying the goods at the correct price or cancelling the order. Your order will be cancelled if we cannot get in contact with you to notify you of the error.


Validation checks

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraud or fraudulent use of credit, debit and charge cards, www.gemsofeastafrica.com will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from this website, you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible and to assist in the prevention of crime.

Limitation of Liability

We are not responsible in any event that a stone is not as described, human error, color differences, quality differences, weight differences that may occur, grading differences, description differences, size differences, incorrect grading, incorrect naming, incorrect nomenclature or mis-graded stones etc, and any loss or other, and you, by using this site, indemnify us from such. Although you are still entitled to a refund. 

We always keep all our clients happy. We value your business.


Worldwide Shipping by Royal Mail in the UK, $20 per pack.



PayPal, Debit/Credit Card, Bank Wire etc..


Other Websites

Our website contains links to other websites. Please note that we are not responsible for the privacy practices of such other websites and we recommend you read the privacy statements immediately on entering other websites. This Policy applies only to information collected and used by us through the website.

Please contact us for any Queries.  info@gemsofeastafrica.com


Most of all we would like you to enjoy trading with us, enjoy the gems we supply, and enjoy the whole experience, and of course keep on buying from us.

We believe in relationships, we work to high ethical standards and are very well experienced in the Gemstone Field.

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